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Help Wanted - Customer Care Representative I - FL

Jobs

Location: Boca Raton, FL (Temporarily Remote possibly until October 2021)

***** NO RECRUITERS PLEASE *****

Summary

Interacts with MobileHelp customers reviewing orders and collecting information into computer by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Receives inbound customer calls and reviews placed orders by collecting and verifying information.
Works with new MobileHelp customers to verify addresses, collecting emergency information including responders.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken in our internal CRM.
Resolve customers' service or billing complaints by performing activities such as initiating exchange of merchandise, refunds, or adjustments.
Opens Return Material Authorization (RMA) incidents, by assigning them to the appropriate departments via incidents in our internal CRM.
Checks to ensure that appropriate changes were made to resolve customers' problems and/or that any open issues have been resolved.
Fills out contract forms, prepares change of address records, collects emergency information (including responders), and issues discontinuance orders.
Handle inbound Customer Service calls from CS queue.
Confer with customers by telephone to provide additional information about products or services, modify orders, cancel accounts, or obtain details of complaints.
Documents complaints concerning billing or service rendered, referring complaints to designated departments for investigation.
Maintain superior knowledge of MobileHelp products, services, shipping and billing practices to ensure that information communicated to the customer is accurate and complete.
Hours: 4 Weekday shifts (to be determined by leadership) either 10:00 am - 7:00 pm or 11:00 am - 8:00 pm and Saturdays 9:00 am - 6:00 pm (possible rotation)
Must have a quiet, stable place to work with reliable "hard-wired" internet (no wireless) - equipment will be provided
2+ years high volume customer service call center experience is a requirement
Candidate must be available to attend the first 30 days of training (M-F 9:00 - 6:00)

Other Qualifications

Type 60 WPM

Ability to work in shifts/weekends/flexible hours

Must have a quiet, stable place to work with reliable "hard-wired" internet (no wireless) - equipment will be provided

2+ years high volume customer service call center experience is a requirement

Candidate must be available to attend the first 30 days of training (M-F 9:00 - 6:00)

Fluency of the English language is required.

Visit the careers page on our website www.mobilehelp.com to learn more about our company and apply!

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